If the materials are found defective upon delivery, we accept returns or replacements within 7 days after receipt, provided the items are unused and accompanied by a valid purchase receipt.

Most of our building materials come with a warranty period ranging from 6 months to 1 year, depending on the product type. Specific warranty terms are included in your purchase documentation.

Please contact our customer service immediately. We will provide updated delivery information and work to resolve any delays promptly to minimize impact on your project schedule.

Customization requests must be made prior to production. Contact our sales team as soon as possible to discuss options and feasibility for any changes after ordering.

We inspect packaging thoroughly before dispatch. If you receive damaged goods, document the damage with photos and notify us within 48 hours for replacement or compensation.

We offer technical guidance, installation advice, and material maintenance tips to ensure your materials perform well throughout the project lifecycle.

Basic after-sales services such as consultations and warranty claims are free. Additional services like on-site visits may incur charges depending on your location and service scope.

You will receive a service request number via email or phone. You can use this number to track progress through our customer portal or by contacting customer service directly.

Customer satisfaction is important to us. Please contact our support team to discuss your concerns. We will work with you to find a suitable solution, including additional replacements or refunds if applicable.

All materials undergo strict quality inspections including visual, structural, and compliance tests before shipment to ensure they meet our high standards and your project requirements.